Displeased with Federal's response after ammo problems

I don’t usually gripe about customer service -in fact, my
experience with firearms-related customer service - and reloading related
customer service in particular - have been very good. But I had a bad
experience with Federal just now, and thought I’d share it, because it was so
unusual in relation to the service I’ve gotten on other ammunition issues.

So, yesterday I had brought a brand-new silver box of
Federal Classic ammo to the range to try in my new-to-me pre-Model 30 Improved
I-frame. The Federal Classic ammo was 98-gr RNL .32 S&W Long, part no.
C32LB, lot number 3 19J155. Federal ammo is more expensive in this caliber than
Eastern European stuff, but I figured the good thing about using big maker ammo
from Federal would be that I’d be able to reload the empties. Based on decades
of past experience, I figured I’d get quality brass after firing the
low-pressure .32 S&W Long factory loads.

The ammo shot well enough (group at 10 yards), though was
pretty tame (M 667.8/ES 78.95/SD 32.31).

But wait! Upon firing, I noticed that one round did a very
odd spurt of stuff out of the bbl/cyl gap, and was surprised to find that I had
to hammer

This was NOT the fault of the gun - I fired four other
loadings on the same outing (two handloads - ironically in Federal cases, and
two factory loadings by S&B and Aguila) with no problems whatsoever.

So, since this ammo wasn’t going to give me the reloadable
cases that I’d been after, I figured I’d contact ATK; on advice of friend, I
went to their site and filled out a contact form:

I was really surprised when Federal wrote back a terse, “Go
Away” email:

I was pretty amazed by this, and responded:

I’ve not heard back. I’m not pleased with Federal/ATK’s
handling of the situation; I would have expected that Federal/ATK would stand
behind its products or care more about its customers.